Shipping

Shipping for all orders under AU$100 is a flat rate of AU$10. All orders are shipped out of our store in Sydney with Australian Post. All shipments are tracked with signature on delivery if requested in your order notes.

Free shipping for all orders over AU$100 within Australia. All orders are shipped out of our store in Sydney with Australian Post. All shipments are tracked with signature on delivery if requested in your order notes.

Your order will be packed in1-2 working days, and have a delivery estimate of 3-4 working days. Please note Western Australia and Tasmania may take longer. Delivery times will change at peak times of year - Christmas and Easter.

Please note Monkey Puzzle is not responsible for items lost or undelivered while in transit. If you are worried about this please email sayhello@monkeypuzzletoys.com.au before you order, so we can organise insuring your package. Lost or undelivered items will not be replaced or refunded. 

Pick Up

You can choose to pick up at our store in Summer Hill NSW, just select this option at checkout. We will take 1-2 working days to pack your order. Once your order is ready we'll send you a notification. Please collect your order within 7 days from notification.

Address for pick up: 13 Lackey Street, Summer Hill NSW, 2130

Returns

We are sure that you will love your purchase from Monkey Puzzle, however, if for any reason you don’t, please see below for our returns policy.

All unused products may be returned for a full refund or exchange providing ALL of the following conditions are met:

1. The returned product is received by Monkey Puzzle within 20 days from the date of initial shipment.

2. Products have been unused, unwashed, and are returned in original packaging in original condition.

If the above conditions are met, please use the following instructions when returning/exchanging your product:

1. Contact - sayhello@monkeypuzzletoys.com.au to request a return/exchange, explaining the reason. Please also include your order number.

2. Once a return/exchange has been authorised, the product should be sent in its original packaging to the address listed during email correspondence, within 20 days of authorisation. We suggest using a tracked service, as we are not responsible for any goods lost in transit.

Once we receive returned goods and they prove to be in original condition, we will happily process the refund/exchange and will confirm this via email.

Please note that Monkey Puzzle is not responsible for transit costs for returned items - these are at the customer’s expense unless a product is faulty. We recommend all returns be sent via tracked postage as we are not responsible for items lost or undelivered.